Frequently Asked Questions
What are you doing to help prevent the spread of colds, flus, and covid at the clinic?
Dr. Christenson requests that you cancel your appointment if you are sick with ANY contagious illness. She will wear a mask for your treatment, and requests that if you have been sick recently or around anybody who has been sick that you also wear a mask. Masks are provided in the clinic. Disinfecting the chiropractic table and touch surfaces is completed after every patient interaction.
Why am I being asked questions about my health history?
Every patient is unique in their medical history, and it is best if the chiropractor knows and understands your complete medical history so that she can recognize the best treatment plan for you. By completing the initial intake at home, this allows more opportunity for the chiropractor to work with you for treatment, rather than spending extra time discussing health details that are provided on the intake form.
Can you bill my benefits?
We are set up to direct bill most benefits companies at this time. If there is no direct billing to your insurance provider available, you can get a receipt to submit to your provider yourself.
Only your PRIMARY benefits is billed. Any additional benefits you are responsible for submitting for reimbursement yourself.
Can you direct bill ICBC? What about Worksafe BC?
At this time, no WSBC claims are being accepted. If you are a current patient, and you have a new work injury, we are able to start your claim for you and submit the appropriate report to WSBC, but any additional treatments will have to be paid out of pocket and reimbursed by WSBC. Please talk to your WSBC case manager for approval.
ICBC claims are only accepted for EXISTING patients. New patients with an ICBC claim unfortunately are not able to be accommodated at this time.
How much does an appointment cost, and what payment methods do you accept?
Payments can be made through debit or credit only using in-person or online payments. You can add a credit card online to keep on file. No cash is accepted for payments. If your insurance provider is able to be direct billed, the amount that they will pay will be determined at the time of your appointment. Pricing for ALL appointments is available through the online booking portal here.
Are you accepting new patients?
At this time, Dr. Christenson is accepting new patients, but it is on a waitlist basis only right now. Summer 2026 new patient spots are currently booked up. People will be contacted off the waitlist on a first-come, first-served basis. More new patient spots will be opening up in Fall 2026.